Judy's and Sally's Blog

The Positive Coach Approach Tips for New Trainers

Clicking With Inspiration
This is the sixth and final article on Tips for Trainers, and I would like to close out the series in the same way I close every training session, which is with a short motivational and inspirational message. Training programs should be designed to deliver solid useful materials and skills that trainees can readily use to enhance their performance coupled with the motivation and inspiration necessary to make the trainees want to excel. So, let’s click with inspiration!
Let’s begin with a quote from Faith Popcorn and Lys Marigold’s wonderful book, Clicking:

Let’s put clicking as it applies to the trainer and inspiration together.

Give your trainees a vision of the future. Plan the end of every training session to be inspiring.
Inspiration will breed self motivation. Click.
Trainees want life-lessons as well as work lessons. Collect stories describing successes of individuals who persisted and achieved lofty goals in spite of hardships, setbacks, lack of talent or physical attributes. Stories can be readily found in biographies of scientists, athletes, inventors, adventurers or campaigners for human rights. Select quotes that move and inspire you. Click!
Personal stories work best. If you have had a life / death experience or a particularly life changing experience, tell it to your trainees. You will endear yourself to them and inspire them to take what you learned and make it their own. Click!
Throughout my twenty years working as a trainer and consultant, I have experienced many rewards, but the most fulfilling and precious memories I have come from seeing my trainee’s faces light up when they seize a concept, idea or skill they are anxious to put to work. The act of teaching someone and watching them expand their horizons is an absolutely priceless experience. Click!
There is an old Samurai adage in the Hagakure, which says: “The way is in the training.” This means there is only one training, the one in which you train yourself. Click!    If that’s true, you who are developing others have a great purpose in life. Train yourself first, and keep your own saw sharpened. Most of all, believe your trainees want to learn, grow and become successful. If you believe in them, give them a vision, the tools and your total support, they will someday outshine the trainer. That’s what you want isn’t it? Click!
The mission of our company is to provide high quality professional training programs that yield measurable results at affordable cost.

Judy McKee
McKee Consulting LLC 760-738-8200
www.ThePositiveCoachApproach.com
judym@tyccpro.com

Four ways to de-tox and get rid of the Blahs, the Blues and the Stresses in the Contact Center.

Everything seems to depend on time in the call center.  No time to eat, no time to talk to your neighbor in the next cubicle, no time for a break outside by the back door, no time to be friendly. That is because time is only used to crunch numbers, check ratios from call to sale or shorten call time and lower the abandonment rate.   This sounds like no fun at all.  So, let’s see if we can open that door of opportunity even if the knocking you hear is the person in the next cube banging their head against the wall.

1 Minute

If you have only one minute to spare, you can:

• Subscribe to Comics on the Internet and read 2-3 of them – laugh – laugh – laugh!
• Spritz some Citrus Scent around you and breathe in calmly for one full minute.
• Move your shoulders up and down in a vertical motion to release tension on neck and back
• Check posture, sit up straight. Your back deserves a break, too.
• Drink a glass of water for your voice. Your body is a sponge and needs hydration.
• Make a secret list of two things that really make you mad – tear it up and throw it away.
• Billy Joel said: “she never gives in, she never gives up, she just changes her mind.”  You can too, take a moment and “Lighten Up!”  That’s what enlightenment is all about.

8 Minutes

• If you have two or three or four minutes – really eight minutes – Listen to a CD of calming music, no rap or angry stuff.  OR, put a recording on your i-pod of  soothing affirmations or positive sounds,  relax and you will handle the stress better. You can buy these kinds of CDs. (Call me.)  It’s very inexpensive and they work.  You go back to work cheerful and energized.  Why doesn’t everybody do this?
• Go outside and sit on a bench and just BE….no talking, no thinking, just SIT and BE.

4 Minutes

• Ask someone for direction.  Ask people what you should do with your life and Listen.
• If you are angry, sad, lonely, or depressed, Put on a Happy Face and pay it forward.
• Buy a candy bar and give it to someone else.
• Call a friend and say: “I miss you.”  Remember you only have 4 minutes but that’s all it takes.
• If you are worried, sit in a chair and try very hard to worry, for 4 minutes…bet you can’t do it!