Judy's and Sally's Blog

Dear Friends, associates, bloggers and clients,

This is our favorite time of year. Sally is on-site a lot and I am here creating e-learning sessions and webinars.
This is has been a wonderful year with time to create and re-brand ourselves. Instead of TrainYourCallCenter, we are now The Positive Coach Approach.
We thank all those of you who helped us by telling us that you love the book The Positive Coach Approach .

We have so many wonderful clients and customers and we are grateful for all we have. Our goal is always the same, make your contact center more productive and you have given us the chance to that so often. We are thankful for so many things.

We do this Thanksgiving List every year and it keeps us in check with the gifts we are given and the opportunities we have had each time we write it all down. Make a list for yourself, your company, your agents, your family. You will see how blessed you are. Happy Thanksgiving.

List of Things We Are Thankful For:
Living in America, the land of the FREE
• Our good health so we can keep working.
• Client’s who all believe in us.
• The many Coach-Training jobs all over the USA
• People who use our L-A-M-A Technique and WIN!
• Sally’s Book sales all over the world.
• Webinar Attendance – It’s catching on!
• Quick Fix Friday was a winner. Do again in 2010
• Judy’s Book “Sales Survival Guide” Sales are good
• Affirmations CD made one of our clients $10,000.00.
• Sally’s Long Term Programs with three companies.
• Client’s Contributions/Ideas for our Training Programs
• ATA, The DMA and their Constant Support
• The acknowledgment and letters you send that make us feel so good about what we do. We feel honored.
In general we are thankful for a new President and send all of our blessings and hope for our country’s future with our prayers and wishes for his good judgment on behalf of the USA.
Send lots of Love and Thanks to our troops all
over the world. God Bless America.
Happy Holiday Season

A group of trainers with Sally and me, See how happy we all are? Have a great Turkey day, a Holiday, a Thankful season from both Sally and myself. We are joyous to have you in our database. We hope you like it, too.
Picture of Trainers at Uni-syn.com

From the Mind of McKee:
Happy Thanksgiving

The Coach Approach

Bagger Vance the Coach and Teacher says: “The way a man sets his hands on a club will inform you infallibly as to how deeply he’s thought about the game, how profoundly he’s entered into its mysteries.”

Lessons: The Authentic Swing

“I believe that each of us possesses inside ourselves one true authentic swing that is ours alone. It is folly to teach us another or mold us to some ideal version of the perfect swing. . . Then our task as golfers according to this line of thought is simply to chip away all that is inauthentic, allowing our Authentic Swing to emerge in its purity.”

Find what is inauthentic about the person you are coaching and chip away at it. Even better, let the agents tell you what is natural and what is unnatural or inauthentic and see if you as the coach can assist them to use their authenticity to assist your customer or sell your product.

This is the perfect coaching method. Appeal to the heart of the matter. Appeal to the agent’s sincere desire to help the customer instead of some clever or sly method. It always works and the agents will really be sincere, the customers will “feel” the sincerity and the company goals to serve will be authentic at last.
Judy McKee co-author with Sally Cordova of The Positive Coach Approach

www.ThePositiveCoachApproach.com

How about pondering this? What you create you believe in…

It’s hard to clean up negativity when you have so much invested in it. But here is the interesting part. You believe in negativity so it makes you right when things go wrong. You can say: “See?” “I told you so.” Just notice that if you were to believe in Positive Energy and Positive Thinking, then what ever you see or whatever happens can be held in the context of it’s good…YOU CAN BELIEVE in that instead. You have choices.