Hi GANG,
Everybody in the call center needs motivation. Here are a couple of ways you can encourage, entice, motivate and inspire your agents to bigger and better things. I love to inspire the mind but sometimes it works to start by giving gifts.
First of all: Change your mind from the thought that “You are getting paid so you don’t need motivation.” Yes, they do and why? because sitting at the same job station and doing a repetitive job causes more turnover than anything else. Negativity doesn’t work. Positive Coaching Works and good ideas work.
Try these two things:
Games and inspirations that cost little and create a lot: www.motivatedincentives.com This company is devoted to you and your call center. (817) 912-1072 The WEBSITE will let you sample things for FREE. See if this will work for you.
For Customer gifts and things: Contact: Sherri Flibsen, a funny name but a wonderful person. sherrip@nadel.com www.nadel.com Judy and Sally
See you in the call center….
May 31st, 2010 at 8:26 pm
Great suggestion! Call center agents are in the “front lines” everyday, taking calls (and sometimes abuse) from customers, so they’re pretty much stressed daily. Positive coaching can boost their confidence and feel like what they are doing is extremely important for the company’s growth, as it very well should be.