Judy McKee is a nationally known motivational speaker, seminar leader, sales trainer and author. Her personal philosophy of motivation through education and commitment shines clearly throughout her presentations.

Judy began her career as a telephone sales representative and knows the business thoroughly. Through trial and error, she has learned what works and what doesn't work. With her roots in real estate sales, management and training, Judy branched out into motivational speaking and training for salespeople in many different business fields, and has been continually involved in this effort for the past 19 years. Her expertise in the art of telephone sales has put her in demand by corporations and small businesses nationwide.

Judy communicates a totally positive approach to selling and solving sales problems. She strongly believes that effective communication is the most important ingredient to the sales success for any individual. Judy trains people to develop and perfect communication skills and delivers this information in an entertaining, optimistic way which has won her a place in the National Speakers Association and the Who's Who of National Speaking. Her expertise in the art of telephone sales has put her in demand by corporations and small businesses nationwide.

Her client list includes such notables as IBM, American Express, Blue Cross/Blue Shield, Century 21, Pacific Telesis, Discover Card, US Bank, Sprint, SouthWestern Bell, Walt Disney World, Consortia, Inc., and numerous small and medium-size businesses.

Judy's goal is to make sales a more honorable, respected profession and to stamp out the telemarketing industry's poor image. Her training seminars groom contact center professionals to be absolutely great at what they do, because she works the human side of the sales interaction equation.

Ms. McKee is the author of The Sales Survival Guide, a handbook for daily motivation and activity planning; Scriptwriting for Effective Telemarketing; and her most recent publication Maximizing Customer Contact - How To Turn Customer Service Representatives Into Sales Achievers. Judy works with her partner in their business, McKee Consulting, LLC, located in Escondido, California.

Sally Cordova a seminar leader, coach trainer and author. Her personal philosophy of education and commitment through positive expression comes clearly throughout her Coaching Training Programs.

Sally Cordova is a veteran at Customer Service. Sally comes to McKee Consulting, LLC after being in the retail food industry for 25 years. She worked her way through university and received her degree in Business Administration, Accounting at California State University, Northridge. She knows the importance of serving the customers and keeping them coming back. Through her education with various leadership and managerial training programs she was able to learn through trial and error, what works and what doesn't work. With her roots in the food industry she soon learned the value of management with a positive attitude. She has been continually involved in this effort for the past 25 years. Her expertise in coaching others comes from her management background and her continued learning process. Sally has been a consultant and trainer with McKee Motivation since 2003. Sally is now a partner in the newly formed McKee Consulting, LLC. She is in demand by corporations and small businesses nationwide.

Sally communicates a totally positive approach to coaching and solving coaching issues. She strongly believes that effective communication is the most important ingredient to the success of every call center coach. Sally trains people to develop and perfect communication skills and delivers this information in an optimistic way. She has been with McKee Motivation since 2003 and has brought with her 25 years of excellent coaching experience.

Her client list includes such notables as E-Harmony, SMUD, the Sacramento Municipal Utility Districts, Glidewell Dental Labs International, American Express, GMAC, Airgas Safety, King Menus, Modern PostCard, MetLife, DuPont, Sylmark, Nautilus, Weiss Research and HCPro Publishers.

Sally's goal is to carry on the strong tradition that McKee Motivation has been teaching for the past 25 years and make coaching in the call center the focus of her training programs. She wishes to motivate and inspire coaches to make this process of coaching a highly enjoyable job, a very positive experience for the agents and to give up all ways and means of negative monitoring and coaching. Sally feels that the most important person in the call center is the coach. The coach is the one person who can teach, support, role-play situations daily and develop the skills of the agents in their employ. Her coaching training programs groom front line managers, trainers, coaches and supervisors to be absolutely effective at what they do. She works the human side of the coaching interaction equation.

McKee Consulting LLC is a sales and motivational training company that has been teaching Tele-Sales, Tele-Marketing, Customer Service, and Positive Coaching techniques since 1979. Since inception, the company has trained thousands of inbound and outbound call center personnel for several hundred major corporations, and small businesses nationwide. The mission of our company is to provide effective, professional training that yields measurable results at an affordable cost.

McKee helped several cosmetic companies, with big names save millions in Retention. They took one of these companies who sold vitamins and other health products to new heights in retention. The companies and infomercials that stressed energy, vitality and good health, stressed the benefits using the LAMA technique and brought their phone service to new higher levels. They saved call time and kept the customers for life.

A huge Credit Card Company saved not just 3% but 38% after the “Brilliant Retention Course” was put into action. McKee wrote scripts for the program, customized the training and did this training in five locations so every single agent in the company would know how to “save” the customer, Up-sell and cross-sell products and services that helped the customer have more money to spend and an easier way to use credit.

This phenomenal technique cut the escalation of calls by 75%. The call center supervisors and managers could not believe the way the calls were handled after the LAMA Training and the Coaching program was put into place.

McKee has trained the trainers of huge companies, like Prudential, MetLife, New York Life, Bell Telephone, American Express to use the LAMA technique on Inbound calls. So, the customer service agents could easily make the transition to cross sell. This course is called “would you like fries with that?”

All McKee Consulting LLC training programs are custom designed to meet the specialized needs of your company, your sales campaign, and your coaching staff. We teach Specific Skills and Methods that will accelerate your team to a high level of performance. Our training is both motivational and inspirational and is presented in a style that trainees readily embrace and retain. (Hear what our clients have to say!)
Judy McKee, Sally Cordova, and the training and coaching team of McKee Consulting LLC are on a mission to increase the Sales, Service, and Coaching skills of your company. Contact us to learn more about how we can “Train to Accelerate Your Skills”

You can train your trainers or use the McKee Training staff to train your agents in person on everything from What to say, to How to say it. Accellerate your results with the McKee Method and the LAMA technique.