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Our Advanced Trainings / Certifications
(Generic Outline - All Training is Customized for Individual Clients) All training programs include instruction, interaction, skills practice, exercises and role-playing on various parts of the course. Introduction to Trainer and Training Understand and Apply Key Elements of Excellent Communication
Call Path Control - The LAMA© Technique We will customize this course to the situations you have exactly. Let us give you a program that will be accepted by your Customers, used by your Agents and retain your Customers for Life. (Generic Outline - All Training is Customized for Individual Clients) All training programs include instruction, interaction, skills practice, exercises and role-playing on various parts of the course. Using Your Relationship Skills Understand and Apply Key Elements of Consultative Selling
Call Path Control - The LAMA© Technique
The DISC Model of Behavioral Styles Which Behavioral Style are You? How to Identify and Communicate with Each Behavioral Style Creating a Sales Message - Sell the Way People Want to Buy This is a complete sales training on how to sell to the four major personality styles. It is an advanced training program and can be used after an initial sales training program has been accomplished. This program is a full day training program with one-on-one coaching on the second day. Coaching follows all of the Training Courses. One-on-one Coaching is important for the success of every agent. Using the skills from the training immediately is required. We will customize this course to the situations you have exactly. Let us give you a program that will be accepted by your Customers, used by your Agents and retain your Customers for Life. (Two Options: Training Only or Training and Certification) All training programs include instruction, interaction, skills practice, exercises and role-playing on various parts of the course. Day One: Foundational Imperatives of Positive Coaching The LAMA© Technique - For Coaches Eight Guiding Principles of Positive Coaching The High Five Method of Positive Coaching How to Handle Six Common Challenges Day Two: Hands on Coaching and Skills Practice Exercises (Role Playing) McKee Trainer Coaches Volunteers Discussion and Skills Practice Exercises (Role Playing) for Coach Trainees Certificate of Participation for Each Trainee (If Certification is not Chosen)
Day Three: Optional Certification as a Positive Coach
The LAMA© Technique for Managers and Supervisors (Generic Outline - All Training is Customized for Individual Clients) All training programs include instruction, interaction, skills practice, exercises and role-playing on various parts of the course. Introduction to Trainer and Training Counseling and mentoring your supervisors will be conversational and produce quality results. Your questions and communications will be more effective. You can learn to use the LAMA© conversational technique in everything you do and say. Creating a "Safe" environment is the key to leadership and this communication technique will assist you in making that happen! You will be able to get your point across as well as get the job done! Learn this technique for all communication and counseling. Understand and Apply Key Elements of Excellent Communication Call Path Control - The LAMA© Technique "A perfect acknowledgement beats constructive criticism every time." Skills Practice and Role Playing for every Manager. Learn to put your conversation in this LAMA© technique. We will customize this course to the situations you have exactly. |
? FAQ ?
? How are the fees for your training programs structured?? Do you have Follow Up Programs?
? What type of training aids, workbooks and training manuals do you have?
? Can You Monitor Calls Remotely?
? Do you come to our office to consult before you customize a training course?
? Do you review our Scripts and Guides and if so what do you charge for this?
? Do you work with small businesses ?
? Do you do role-playing in your training programs ?