Our Customer Service Trainings
(Generic Outline - All Training is Customized for Individual Clients) All training programs include instruction, interaction, skills practice, exercises and role-playing on various parts of the course. Using Your Relationship Skills Understand and Apply Key Elements of Extraordinary Care Understand the Difference and Learn to Speak Confidently about:
Call Path Control - The LAMA© Technique The Key to Sales and Retention is - Ask the Right Questions! Learn What to Say to Keep the Customer Pleased Learn How to Make Offers for Additional Services or Sales Wrap-up Skills We will customize this course to the situations you have exactly. Let us give you a program that will be accepted by your Customers, used by your Agents and retain your Customers for Life. (Generic Outline - All Training is Customized for Individual Clients) All training programs include instruction, interaction, skills practice, exercises and role-playing on various parts of the course. Understand and Apply Key Elements of Extraordinary Care Call Path Control - The LAMA© Technique Combine Your Skills for a Resolution How to Conclude the Customer Interaction We will customize this course to the situations you have exactly. Let us give you a program that will be accepted by your Customers, used by your Agents and retain your Customers for Life. (Generic Outline - All Training is Customized for Individual Clients) All training programs include instruction, interaction, skills practice, exercises and role-playing on various parts of the course. Introduction to Trainer and Training Understand and Apply Key Elements of Extraordinary Care
Call Path Control - The LAMA© Technique Learn What to Say to Keep the Customer Pleased Telephone Etiquette We will customize this course to the situations you have exactly. Let us give you a program that will be accepted by your Customers, used by your Agents and retain your Customers for Life. (Generic Outline - All Training is Customized for Individual Clients) All training programs include instruction, interaction, skills practice, exercises and role-playing on various parts of the course. Introduction to Trainer and Training Customer Service is a Soft Selling Skill - Obtain a Buy-In Understand and Apply Key Elements of Extraordinary Care
Call Path Control - The LAMA© Technique Understand the Difference and Learn to Speak Confidently about: Three Ways to Up-Sell and Cross-Sell Wrap-up Skills We will customize this course to the situations you have exactly. Let us give you a program that will be accepted by your Customers, used by your Agents and retain your Customers for Life. |
? FAQ ?
? How are the fees for your training programs structured?? Do you have Follow Up Programs?
? What type of training aids, workbooks and training manuals do you have?
? Can You Monitor Calls Remotely?
? Do you come to our office to consult before you customize a training course?
? Do you review our Scripts and Guides and if so what do you charge for this?
? Do you work with small businesses ?
? Do you do role-playing in your training programs ?