(Generic Outline - All Training is Customized for Individual Clients)
All training programs include instruction, interaction, skills practice, exercises and role-playing on various parts of the course.
Introduction to Trainer and Training
Understand and Apply Key Elements of Excellent Communication
- Intention - Be determined in advance
- Relationship - Build rapport with your customers
- Discipline - Be self-disciplined and practice
- Skill - Learn the skills and techniques required
Call Path Control - The LAMA© Technique
What it is and Why it Works!
- Skills Practice and Role Playing for every Trainer
Front of the Room Practice on teaching the LAMA Technique.
Learn to put your scripts in this LAMA technique.
- Certification by McKee Consulting is available for all Trainers who can teach this course with the Intention required.
- A LAMA Training Manual is also available for those who qualify.
We will customize this course to the situations you have exactly. Let us give you a program that will be accepted by your Customers, used by your Agents and retain your Customers for Life.
Please download the PDF → and fill out the application to register
Questions? Call Judy McKee or Sally Cordova:
760 - 738 - 8200 or
email us.
Train The Trainer - Exclusive Three Day Training Program
October 18-20 in San Diego California
8:30 to 5 Daily
Three days for $1,695.00
Limited to A Maximum of 10 Participants !
All Participants will receive a CD with Training Manual, Videos, Slides and Workbooks to use to conduct their own training programs.
This program is both engaging and interactive, with Role Playing and front-of-the-room skills required.
*Due to the personalization involved and the fact that this course is both informational and experiential, participants must attend all three days.
If you like to pay via PayPal please click on the "Pay Now" button below
View Larger Map
